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kglad
kgladCorrect answer
Community Expert
Oct 25, 2023 12:21 AM UTC

@Wadeers33145012d6pw 

 

contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

4 replies

Legend
Jul 25, 2023 11:11 AM UTC

Hi @WALDEN312268417w1t ,

 

We have reviewed your account and discovered you are a Teams license user. Please get in touch with your Admin as they are the ones who can reach out to support for further assistance on your issue.

 

Hope this helps!

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Participant
Oct 24, 2023 9:20 PM UTC

Yes and my credit card used for unknown account I'd like to cancel it but I need help 

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kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
Oct 25, 2023 12:21 AM UTC

@Wadeers33145012d6pw 

 

contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Translate
kglad
Community Expert
Community Expert
Jul 21, 2023 8:36 PM UTC

are you the admin of an enterprise or teams subscription?

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