Creative Apps are missing (Photoshop, Illustrator or InDesign)

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I have a user that I have a subscription for Adobe and ALL the creative apps for several years now. Suddenly, she no longer has access to Photoshop, Illustrator or InDesign and it is asking if she wants to do a 7 day free trial.

Anyone else having this issue?

Troubleshooting

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Kevin Stohlmeyer

Community Expert

Is she logged in with the same email as the subscription?

Otherwise you can contact Adobe Support and have them look at the account settings:

https://helpx.adobe.com/contact.html

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Kevin Stohlmeyer

Community Expert

Have you seen this page?

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

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C

cparcellAuthor

Participant

Thanks, but none of the solutions suggested worked to resolve my issue.

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