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BrandanK25
Participant
August 24, 2016
Question

Creative Cloud 2015 User on Mac in unable to update/install indesign.

  • August 24, 2016
  • 3 replies
  • 291 views

Hi all! I Have a user in our environment who is able to install all CC 2015 and update them except for indesign.  It's a very strange problem, as logging into a different  local administrator account works fine to update and install.  I have reinstalled Creative Cloud multiple times, revoked and then reassigned the Creative cloud license, and even got a new computer for her.  None of these solutions worked.  There seems to be something with her account not letting her update or install Indesign and I can't figure it out for the life of me.  She is a local admin on the computer and is assigned a Creative Cloud license.

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3 replies

Bani Verma
Legend
November 1, 2016
Sheena Kaul
Legend
August 25, 2016
Kevin Stohlmeyer
Community Expert
Community Expert
August 24, 2016

Is her email tied to another Adobe account? Perhaps a personal one?