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johnpooley3
johnpooley3
Inspiring
Jun 18, 2020 4:51 PM UTC
Answered

Creative Cloud 5.1.0.407 No Apps Screen

With the latest version of Creative Cloud for Windows 5.1.0.407, we're running into issues on multiple computers with the installation not completing, and the user being prompted to click a notification that quikly disappears to complete it. 

 

Is this expected behaviour? We are running the installer elevated as an administrator. 

 

The issue prevents the Apps page from loading. 

 

It's extremely annoying to troubleshoot this in an enterprise environment with dozens of users. 

 

 

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SuJoshiCorrect answer
Community Manager
Jun 26, 2020 5:21 PM UTC

Hey Techburner, 

 

With that installer I'm still getting version 5.1.0.407, and a 1603 error when trying to do a silent install. 

 

Could you please confirm whether User Account Control going to be required as enabled for 5.2? 

 

Thanks,

John Pooley


Hello John,

As I mentioned earlier, the 5.2 version is not released yet and I think it will be available by the end of this month. The package which I shared with you is to fix the prompt issue. Kindly run it manually on a machine and check if the prompt is still coming.

 

If you have given permission to the users to update or install the CC apps then I would suggest enabling UAC as well.

 

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11 replies

Community Manager
SuJoshiCommunity Manager
Community Manager
Jun 23, 2020 3:23 PM UTC

Hello,

Kindly share the screenshot of the creative cloud version you are using. You can go to the "Help" menu after opening the creative cloud desktop app and select "About Creative Cloud".

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    johnpooley3
    johnpooley3Author
    Inspiring
    Jun 24, 2020 11:22 PM UTC

    Hi Techburner, 

     

    Here is the version information: 

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    Community Manager
    SuJoshiCommunity Manager
    Community Manager
    Jun 25, 2020 12:46 PM UTC

    Thank you for sharing the details with us.

    Kindly update the creative cloud app to the 5.2 version and check if you are still getting the same prompt. You can create a package from the admin console and deploy it on the user's machine.

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    johnpooley3
    johnpooley3Author
    Inspiring
    Jun 18, 2020 5:05 PM UTC

    It seems to be related to UAC based on this troubleshooter: https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

     

    This is a sudden an undesriable change

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