Hi, our windows profiles directories are created in in the "D:\User\" directory.Creative Cloud fails updating when USERNAME exceeds 16 characters in the "D:\User\" directory :Creative Cloud 6.0.0.571Windows 10 Pro v10.0.19045%USERPROFILE% equals D:\Users\test.mansfeld-16%USERNAME% equals test.mansfeld-16Steps to reproduce the problem :Unzip the Adobe CC v6.0.0 offline installer ("ACCCx6_0_0_571.zip")Go inside the ".\ACCCx6_0_0_571\" directoryRun the command ".\Set-up.exe --mode=silent" with an admin accountThen start Adobe CC v6.0.0.571 with a normal userDon't loggin but just wait for the update to startAfter 89% (-ish), the Adobe CC window just quickly flashes and prompts the loggin windowGo to the menu Help->About Creative CloudExpected result : Adobe CC updates to Adobe CC 6.1.0Actual result : Adobe CC is still in v6.0.0Can please help us ?

S

SebMan1

Participant

Question

Creative Cloud 6.0.0 fails updating when username exceeds 16 characters in D:\User\ profiles

Forum|Forum|2 years ago
January 25, 2024
3 replies
171 views

Hi, our windows profiles directories are created in in the "D:\User\" directory.

Creative Cloud fails updating when USERNAME exceeds 16 characters in the "D:\User\" directory :

Creative Cloud 6.0.0.571
Windows 10 Pro v10.0.19045
%USERPROFILE% equals D:\Users\test.mansfeld-16
%USERNAME% equals test.mansfeld-16
Steps to reproduce the problem :
1. Unzip the Adobe CC v6.0.0 offline installer ("ACCCx6_0_0_571.zip")
2. Go inside the ".\ACCCx6_0_0_571\" directory
3. Run the command ".\Set-up.exe --mode=silent" with an admin account
4. Then start Adobe CC v6.0.0.571 with a normal user
5. Don't loggin but just wait for the update to start
6. After 89% (-ish), the Adobe CC window just quickly flashes and prompts the loggin window
7. Go to the menu Help->About Creative Cloud
Expected result : Adobe CC updates to Adobe CC 6.1.0
Actual result : Adobe CC is still in v6.0.0

Can please help us ?

App installs and updates

This topic has been closed for replies.

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.