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A
Alexander23627782wkn3
Participant
May 27, 2022
Question

Creative Cloud/Adobe sign in/out looping

  • May 27, 2022
  • 1 reply
  • 287 views

I'm unable to use an Adobe software on my home PC as CC keeps sending me on a sign in/out loop. I'm using an enterprise login from work, and this issue has only started happening last year. I just need to be able to log in and troubleshooting is going no where.

 

I've tried everything below:

  • Uninstalled all Adobe software and reinstalled CC
  • Set Adobe folder permissions in ProgramData to allow all users full access in Security
  • Cleared old OOBE folder
  • Renamed "SLStore" to "SLStore_old"

 

I've followed every other advise thread but I've been getting no where with this. CC and the Adobe login just keeps looping me and I can't use any Adobe software on this device. The enterprise account is current and permissions are valid.

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 27, 2022

did you restart your credentials manager (win) etc, https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

 

<moved from download&install>

A
Alexander23627782wkn3Author
Participant
July 3, 2022

Hi, coming back to this in the hope I can get a result.

Yes, Cred Manager has been restarted. Clean wipe of the creative cloud, reinstall, same problem.

Creative Cloud and the Adobe suite is unusable until this is resolved 😕😕

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 3, 2022

contact your subscription manager.

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