Creative Cloud, Anyconnect VPN, Company/School account times out when logging in

Question

This is occuring on a handful of my companies machines. Mac users, our windows users are fine. We connect our VPN and the same user works fine on a known working machine, when we connect Anyconnect VPN on a couple of our Macs, we can get to the creative cloud login, if we use a personal account (tested with trial) it works, if we use our federated accounts the Company option, it loops signing in... times out. never connects. Thoughts?

Manan Joshi · Accepted Answer

I think these machines are restricted to only use the school accounts or may be egress ip's are set for these machines. Go through the following article, it might help.

https://helpx.adobe.com/enterprise/using/sdl-user-access-policy.html

-Manan

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