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Participant
October 3, 2023
Question

Creative Cloud app allows install of apps when PC fails system requirements check

  • October 3, 2023
  • 2 replies
  • 173 views

We use the self-service setting in the Creative Cloud app which allows end-users to install and update their own licensed apps. We prefer this setting as it creates much less work for IT staff.

 

A problem we’re having with this option is that the Creative Cloud installation process allows an end-user to install or update an Adobe application even though their PC fails the minimum system requirements for that application.

 

This is causing a problem where end-users are invited to update an app on their PC, but if they update the app they are then not able to use it, as the new version fails the system pre-requisite checks.

 

One solution is to re-package the Create Cloud app and not allow users to install and upgrade apps.

A better solution would be for the Adobe Creative Cloud app to make sure pre-requisite checks are carried out on each application PRIOR to it being installed. Then to inform the user if the PC fails pre-requisite checks for the app.

 

Is this possible for you guys to fix?

This topic has been closed for replies.

2 replies

Kevin Stohlmeyer
Community Expert
Community Expert
October 4, 2023

Hi @cessnock city cc the CC desktop application should be running system checks for compatibility/requirements.

Users should not be able to download incompatible software that doesnt meet minimum requirements.

 

What specific applications are they downloading and what are the specs that cause the failure?

kglad
Community Expert
Community Expert
October 3, 2023

<moved from cc desktop bugs>