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drjanetm72
Participant
Jun 14, 2023 10:32 AM UTC
Answered

Creative Cloud App (CCE membership)- stuck in endless look trying to uninstall/update/reinstall

I'm using CC on a Macbook Air with MacOS 12.6.2. My CC is stuck at 0% updating. I need to install Adobe Reader but it can't install while the update is being processed.

 

I can't delete the only CC app I still have (Camera Raw) as it needs updating, which I can't do until CC is updated. But CC is stuck on 0% updating... You see my problem!

 

I went the back route and deleted all CC related apps and files and managed to finally reinstall the app, only for it to be stuck at 0% updating again. If I've just newly installed it, why does it need to update? And why won't it? Please help!

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SuJoshiCorrect answer
Community Manager
Jun 15, 2023 5:35 AM UTC

@drjanetm72 some minor updates get installed when CCD is up and running.

If you are using the organization's device or network or connected to VPN, kindly try switching the network, disconnect the VPN, and check if the app is updating.

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3 replies

Community Manager
SuJoshiCommunity ManagerCorrect answer
Community Manager
Jun 15, 2023 5:35 AM UTC

@drjanetm72 some minor updates get installed when CCD is up and running.

If you are using the organization's device or network or connected to VPN, kindly try switching the network, disconnect the VPN, and check if the app is updating.

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kglad
Community Expert
kgladCommunity Expert
Community Expert
Jun 14, 2023 1:59 PM UTC

ignore my previous post.

 

i now see you have a teams or enterprise subscription. contact your plan admin.

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kglad
Community Expert
kgladCommunity Expert
Community Expert
Jun 14, 2023 1:09 PM UTC

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os


restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials


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