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nkwrig01
Participant
August 8, 2020
Answered

Creative Cloud App Constantly Reopens Roughly Every Hour or So

  • August 8, 2020
  • 1 reply
  • 343 views

Does anyone know why this keeps happening?  I have to manually exit the app from the file tab as right clicking in the tray doesn't do anything.

 

But even worse, the app just reopens itself about every hour which I do not want.  I only want the app to open when I chose so manually.

 

 

Thanks

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

I get free access as an employee of my university, that is the membership I have.  It is linked to the email address of my profile.

 

I am using my laptop but not sure about what else you are asking?


Ok, thanks for the clarification, Nkwrig01.  Please contact your Universities Creative Cloud admin for additional assistance.  If they are unsure of how to help you then they can use the process in https://helpx.adobe.com/enterprise/using/support-for-enterprise.html to schedule a session with an expert who can help them.

 

The posts you see in the public discussion forums, and via Twitter and Facebook, are applicable to individual members.  The solutions for an individual member does not typically work for someone who has a membership through an organization.

1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
August 9, 2020

How to disable a program in Windows startup
-Right click the 'window pane' in the very bottom left corner of the Windows desktop
-Select Task Manager in the pop up option window
-Click More details if you don't see startup
-Select the Startup tab inside Task Manager
-Select the program you want to disable
-Click Disable in the bottom right corner
-BE VERY CAREFUL WHAT YOU DISABLE SO YOU DON'T STOP WINDOWS FROM RUNNING

    N
    nkwrig01Author
    Participant
    August 9, 2020

    This is not about startup, the program is already disabled in both the Task Manager and in the CC preferences.

     

    This is any time that my PC is running, about once an hour CC will open on it's own even if I fully manually closed it before.  It's a never-ending cycle that is really annoying!

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    August 10, 2020

    Nrwrig01, what type of Creative Cloud membership are you using?  I do not see a membership associated with the e-mail address you used to post to this public discussion forum.

     

    Do you own and manage both the computer and the network that it is connecting too?

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