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Participant
January 22, 2016
Answered

Creative Cloud App Issue

  • January 22, 2016
  • 3 replies
  • 465 views

Hi

Ive tried to install lightroom via the adobe website on my mac. Ive installed the creative cloud app and the tried again to install lightroom no joy! See below...

Help please as i have a photo shoot this weekend!!!

Thanks

Dave

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Correct answer puneeta23771395

Hi,


Please follow the below mentioned steps to fix the issue.

Steps to fix the issue  :

Go to location :

MAC:-  /Library/Application Support/Adobe/OOBE/Config

Windows:-  C:\Program Files (x86)\Common Files\Adobe\OOBE\Config

Open file “ServiceConfig.xml” with text edit/Notepad and make the following changes

                         

<config>- <panel>  <name>Apps Panel</name>   <visible>true</visible>   </panel>  </config>

Save XML file (we need to change the False value to True).

If the issue is not fixed by above Solution then please rename the serviceconfig.xml file

Note:- Before performing these steps kindly close all the Adobe applications and sign out of Creative cloud desktop app.

3 replies

puneeta23771395
puneeta23771395Correct answer
Participating Frequently
January 23, 2016

Hi,


Please follow the below mentioned steps to fix the issue.

Steps to fix the issue  :

Go to location :

MAC:-  /Library/Application Support/Adobe/OOBE/Config

Windows:-  C:\Program Files (x86)\Common Files\Adobe\OOBE\Config

Open file “ServiceConfig.xml” with text edit/Notepad and make the following changes

                         

<config>- <panel>  <name>Apps Panel</name>   <visible>true</visible>   </panel>  </config>

Save XML file (we need to change the False value to True).

If the issue is not fixed by above Solution then please rename the serviceconfig.xml file

Note:- Before performing these steps kindly close all the Adobe applications and sign out of Creative cloud desktop app.

Participant
January 24, 2016

Hi

That got it.... Very Happy......

Thanks you're ace.

puneeta23771395
Participating Frequently
January 25, 2016

You are welcome.