creative cloud applications doesn't start at all.

Question

hello, we recentrly had to copy the hard driver from a working windows 7 computers where Adobe Creative Cloud was working correctly to another computer.

since, this other computer won't launch any of the creative Cloud apps (entreprise/education agreement, created with the creative cloud packager) except for lightroom and captivate (wich are from a different package)

Anyway, I'm seeing those entries in the logs under the current administrator user, trying to launch illustrator CC. (sorry for the lenght, doesn,t see an option to make it smaller.

What are the solutions to resolve this issue? is there a way to recent the licensing information or something like that?

thanks.

oobelib.log

01/31/14 11:25:39:384 | [DEBUG] | | | | PCDService | | | 5556 | No value for key [RememberedSerial] in hive [Illustrator-CS7-Win-GM{|}fr_FR] in cache : 519

01/31/14 11:25:39:385 | [DEBUG] | | | | PCDService | | | 5556 | Failed to read value for key [RememberedSerial] in hive [Illustrator-CS7-Win-GM{|}ALL] from cache : 769

01/31/14 11:25:39:385 | [DEBUG] | | | | PCDService | | | 5556 | No value for key [RememberedSerial] in hive [Illustrator-CS7-Win-GM{|}fr_FR] in cache : 519

01/31/14 11:25:39:385 | [DEBUG] | | | | PCDService | | | 5556 | Failed to read value for key [RememberedSerial] in hive [Illustrator-CS7-Win-GM{|}ALL] from cache : 769

01/31/14 11:25:39:387 | [DEBUG] | | | | PCDService | | | 5556 | Failed to read value for key [RememberedSerial] in hive [V7{}CreativeCloudEnt-1.0-Win-GM{|}fr_FR] from cache : 769

01/31/14 11:25:39:394 | [INFO] | | | | OOBELib | | | 5556 | LEID for RememberedSN =V7{}CreativeCloudEnt-1.0-Win-GM, Locale=ALL

01/31/14 11:25:39:395 | [DEBUG] | | | | PCDService | | | 5556 | Failed to read value for key [PayloadCode] in hive [V7{}CreativeCloudEnt-1.0-Win-GM] from master : 5

01/31/14 11:25:39:398 | [DEBUG] | | | | PCDService | | | 5556 | No value for key [ENABLE_EEP_SIGNIN] in hive [{9CD4F411-1AF8-440F-8CB5-8E87F04B05A4}] in master : 10

01/31/14 11:25:39:398 | [DEBUG] | | | | PCDService | | | 5556 | No value for key [REG_TRIAL_OVERRIDE] in hive [{9CD4F411-1AF8-440F-8CB5-8E87F04B05A4}] in master : 10

01/31/14 11:25:39:399 | [INFO] | | | | PCDUtility | | | 5556 | IsRegistrationSuppressed : checking reg suppression using payloadcode {9CD4F411-1AF8-440F-8CB5-8E87F04B05A4}

01/31/14 11:25:39:399 | [DEBUG] | | | | PCDService | | | 5556 | Failed to read value for key [LimitedGraceConsumed] in hive [Illustrator-CS7-Win-GM{|}LGC] from cache : 769

amt3.log

01/31/14 11:25:37:581 | [INFO] | | | | AMT | | | 5496 | Running in PROV_APP

01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value AdobeCode [{CCDC3E53-DF98-434F-821A-C253C61DA2CD}]

01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value DriverAdobeCode [{F2321021-08A2-44D6-B1DF-BDB415F23EC3}]

01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value AppListOfLocales [fr_FR{|}fr_CA]

01/31/14 11:25:37:587 | [ERROR] | | | | AMT | | | 5496 | Licensing has been refused. Application must exit.

01/31/14 11:25:37:587 | [INFO] | | | | AMT | | | 5496 | Starting Data Collection for SWTag_Init()

01/31/14 11:25:37:588 | [INFO] | | | | AMT | | | 5496 | DoISOTagging() productCanonicalLEID = Illustrator-CS7-Win-GM;outMappedLEID = Illustrator-CS7-Win-GM, unused =

01/31/14 11:25:37:588 | [INFO] | | | | AMT | | | 5496 | DoISOTagging() productPayloadCode = {CCDC3E53-DF98-434F-821A-C253C61DA2CD};driverPayloadCode = {F2321021-08A2-44D6-B1DF-BDB415F23EC3}

01/31/14 11:25:37:588 | [INFO] | | | | AMT | | | 5496 | SWTag_Init() Tags Arguments ; Illustrator-CS7-Win-GM;

PDApp.log

01/31/14 11:25:37:763 | [INFO] | | ASU | ProvSwitcher | ProvSwitcher | | | 5556 | Considering following LEID for applet version switching : Illustrator-CS7-Win-GM

01/31/14 11:25:37:764 | [WARN] | | ASU | ProvSwitcher | ProvSwitcher | | | 5556 | Dynamic XML Not Found

01/31/14 11:25:37:765 | [ERROR] | | ASU | ProvSwitcher | ProvSwitcher | | | 5556 | Received Serial : 916387098118488076034526

01/31/14 11:25:37:767 | [ERROR] | | ASU | ProvSwitcher | ProvSwitcher | | | 5556 | Unable to fetch enigma data

01/31/14 11:25:37:767 | [ERROR] | | ASU | ProvSwitcher | ProvSwitcher | | | 5556 | Product not running under subscription

01/31/14 11:25:37:767 | [INFO] | | ASU | ProvSwitcher | ProvSwitcher | | | 5556 | Detected identifier in LEID: CS7

01/31/14 11:25:37:767 | [INFO] | | ASU | ProvSwitcher | ProvSwitcher | | | 5556 | Not updating the applet version for appletID: LWA_UI appletVersion: 3.0

01/31/14 11:25:37:767 | [WARN] | | ASU | PDApp | PDApp.AppletManager | | | 5556 | Unable to get the applet switching info... Response is: 8

01/31/14 11:25:37:778 | [INFO] | | ASU | PDApp | PDApp | | | 5556 | DWA AppletID argument not specified on command line. Trying to find the existing instance

01/31/14 11:25:37:778 | [INFO] | | ASU | PDApp | PDApp | | | 5556 | This is the first instance so creating a thread for listening to the created pipe

01/31/14 11:25:37:779 | [INFO] | | ASU | PDApp | PipeThread | | | 5580 | Pipe thread started

01/31/14 11:25:37:779 | [INFO] | | ASU | PDApp | PDApp | | | 5556 | Starting AsyncMessageProcessor

Abhijit_Kr_ · Accepted Answer

Hi erastyle,Actually the Licensing information for the package is missing hence it is not launching any applications. You need to Reserialize the products using APTEE which you can find it on the Machine where you have created the package. If you dont have the access to that Machine then please download and install Creative Cloud Packager and it will download APTEE in the below mentioned location.Windows:C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\CCP\utilitiesOnce downloaded please follow this KB article to use the Tool.http://helpx.adobe.com/creative-cloud/packager/provisioning-toolkit-enterprise.htmlPlease let us know if it helps.Regards,Abhijit

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