Creative Cloud Apps from my school open in trial mode

Forum|Forum|3 years ago
October 6, 2022
1 reply
276 views

I ordered my adobe creative cloud aboud 2 weeks ago and I followed all the steps and payed for everything. But I still can't use any of the apps I payed for.

Billing

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Correct answer Jeffrey_A_Wright

Jibbe, please contact your school's Creative Cloud plan administrator if you need assistance using the membership provided by them. They can use the process listed in https://helpx.adobe.com/enterprise/using/support-for-enterprise.html if they need to contact us on your behalf.

LinSims

Community Expert

Were you able to install the Creative Cloud desktop app?

Were you able to install any of the applications through it?

What happens when you try to run an application?

Is there a message or just no response at all?

Are you signed into the Creative Cloud with the Adobe ID you created when you purchased it?

J

Jibbe26464241jwneAuthor

Participant

I could install the creative cloud app, but when I look in the app I can't download any applications and when I use the webversion to download the apps it works but when I open the apps there is a message that says that I need to pay but I already did that

LinSims

Community Expert

Hmmm. These links are the usual ones recommended when you're getting the "you need to pay" message even though you already have:

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

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