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R
ReallyFrustratEd2323
Participant
August 18, 2022
Answered

Creative Cloud apps quit unexpectantly

  • August 18, 2022
  • 1 reply
  • 136 views

 I have a user with Jamf-managed, Mac Studio Pro M1 Ultra, and have installed our "enterprise" licensed Creative Cloud app. Then, after install and user authenticates, he would choose Acrobat DC and then Lightroom to install.

When done installations, launching any of these, results in Quit Unexpectanly. 

Have tried user logging out and back in to CC account. Same error on app launch.

Have done the CC tool removal of all Adobe CC and such. Re-installed CC. Installed Acrobat DC... launch and same error.

No one seems to have any answer. Frustation now as the user will need me to wipe the Mac Studio and reinstall the OS and everything he has.

Any help is appreciated!

This topic has been closed for replies.
Correct answer ReallyFrustratEd2323

The solution was to wipe the Mac (Boot to recovery mode, format and re-install latest 12.5.1 Monterey), then via our Enterprise/JAMF self install, Creative Cloud install, then any apps installed work flawlessly now. No Quit Unexpectantly error. (as the user put it, "nuclear option worked but what a ridiculous process and waste of time")

1 reply

R
ReallyFrustratEd2323AuthorCorrect answer
Participant
August 18, 2022

The solution was to wipe the Mac (Boot to recovery mode, format and re-install latest 12.5.1 Monterey), then via our Enterprise/JAMF self install, Creative Cloud install, then any apps installed work flawlessly now. No Quit Unexpectantly error. (as the user put it, "nuclear option worked but what a ridiculous process and waste of time")

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