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Creative cloud ask me to login every time I turn on the PC

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Hello, as per title Creative cloud application keep asking me to login every time I turn on the PC like the SSO doesn't work.

I'm not the only one with this issue and at the moment the only way, is to login on it instead the automatic authentication that it should happen (like other colleagues).

I/We have the last available version, I read some discussion on internet to find out a solution but still active.

I've add the Creative cloud process to AV exclusion, saw credential properly saved in credential manager, reinstalled application but problem still there.

could you please support us and find out the right solution in order to not get this pop-up login credential every day?

thanks

Carmine

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Ruchika WadhawanCorrect answer

Adobe Employee

Hello,

just following your suggestion. I've disabled from startup apps all possible programs to disable, unfortunatly it cannot work because quick later I turned on the pc again, the pop-up appear again.

any other idea plesae?

Hi @Carmine31972809rfpx As suggested before, we investigated the logs and policy based settings are applicable for your organisation. All the users who are a part of this org and sign-in CCD with the ID that is associated with this org will face the same issue.

Please contact your org admin to update the authentication settings as per this page: https://helpx.adobe.com/in/enterprise/using/authentication-settings.html

Regards,

Ruchika Wadhawan

kglad

Community Expert

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Ruchika Wadhawan

Adobe Employee

Hi @Carmine31972809rfpx Could you share the logs after machine reboot when CCD gets logged out? The logs previously shared does not have any instance of sign-out workflow.

Regards,

Ruchika Wadhawan

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C

Carmine31972809rfpxAuthor

Participating Frequently

Hello,

laptop just started on and as always Adobe creative cloud is asking me for credential.

log extracted now: AdobeLogs_20230918_065531_919-win-GS.zxp

thanks, regards

Carmine

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Ruchika Wadhawan

Adobe Employee

@Carmine31972809rfpx We investigated the logs and this seems to be an enterprise account with Policy based authentication settings applicable for your account. Could you check with your admin for authentication settings as mentioned in this helpx page: https://helpx.adobe.com/in/enterprise/using/authentication-settings.html

Regards,

Ruchika

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Ruchika Wadhawan

Adobe Employee

Hi @Carmine31972809rfpx

Could you please confirm the version of Creative Cloud Desktop application from 'About Creative Cloud' option.

Regards,

Ruchika Wadhawan

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Carmine31972809rfpxAuthor

Participating Frequently

Adobe Creative Cloud version 5.11.0.522.1

regards

Carmine

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Ruchika Wadhawan

Adobe Employee

Thanks for confirming this. Could you please run the Log collector tool and share the file name with us.

Regards,
Ruchika Wadhawan

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