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asdlf jfsadfj
Participant
May 12, 2017
Answered

Creative Cloud Bulk Unlicensed itself

  • May 12, 2017
  • 2 replies
  • 263 views

Hi All,

We have multiple clients with creative cloud accounts licensed from 2 separate portals, It appears that multiple clients are now reporting they are not licensed despite still having a license assigned to them in the portal.

We have this occuring on both Mac and Windows clients, and both device and user based licenses.

Has anyone else experienced this? Everything was working ok until lat yesterday (11/05/2017) and early today.

    This topic has been closed for replies.
    Correct answer rpandita

    Hi asdlf jfsadfj,

    1. Can you double check if these users are added in admin console.

    2. Can you also please let us know the name of your dashboard.

    ~Rohit

    2 replies

    rpandita
    rpanditaCorrect answer
    Inspiring
    May 12, 2017

    Hi asdlf jfsadfj,

    1. Can you double check if these users are added in admin console.

    2. Can you also please let us know the name of your dashboard.

    ~Rohit

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 12, 2017

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