Skip to main content
Maryanne5CBF
Participant
Apr 26, 2022 5:44 AM UTC
Question

Creative Cloud could not Update

I have updated my Creative Cloud Desktop Application Version 5.5. However, when I opened up the Creative Cloud Desktop Application, it still prompts me to update it again. I have updated it more than 2 times and it still prompts me to update again.
Has anyone encountered this issue before?

This topic is closed to new replies. Start a new post to keep the conversation going.

5 replies

Maryanne5CBFAuthor
Participant
Apr 29, 2022 7:32 AM UTC

How do I fix the pertinent info? 

Translate
kglad
Community Expert
kgladCommunity Expert
Community Expert
Apr 29, 2022 2:38 PM UTC

you need someone to walk you through this:

 

using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

Translate
kglad
Community Expert
kgladCommunity Expert
Community Expert
Apr 26, 2022 2:31 PM UTC

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

and restart your computer.

Translate
    Maryanne5CBFAuthor
    Participant
    Apr 28, 2022 12:00 AM UTC

    Thanks for the suggestion @kglad. What do you mean by "foreground"?

    Translate
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Apr 28, 2022 2:57 AM UTC

    open your cc app.  then press those keys before doing anything else .

    Translate
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices