Skip to main content
B
Bankcomm
Participant
June 21, 2025
Answered

creative cloud desktop app, multiple profiles with same name

  • June 21, 2025
  • 1 reply
  • 159 views

How can I use creative desktop app to install the application ? When I login the creative desktop app, I have to choose differenet profile, I find there are few with same organization name, how can I choose the correct one ?

Correct answer Bani Verma

Hi there, 

 

You need to choose the one on which you have a product assigned. Sometimes, we are added to many different organizations, but products are assigned only to one profile. 

If you are unsure which profile is correct, please contact your Administrator for details. For instructions on how to contact your administrator, please see https://adobe.ly/4eam5Xe.

 

I hope this helps you.

 

Thanks,
^BS

1 reply

Bani Verma
Community Manager
Bani VermaCommunity ManagerCorrect answer
Community Manager
June 23, 2025

Hi there, 

 

You need to choose the one on which you have a product assigned. Sometimes, we are added to many different organizations, but products are assigned only to one profile. 

If you are unsure which profile is correct, please contact your Administrator for details. For instructions on how to contact your administrator, please see https://adobe.ly/4eam5Xe.

 

I hope this helps you.

 

Thanks,
^BS

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices