Creative cloud desktop crashes on windows 7

Question

Hi all,Since october 26, 2020, we have 4 workstations with MS Windows 7 SP#1 updated who Adobe Creative Cloud Desktop crashes repetitively. It's an important issue for us because we have around 150 workstations with Adobe CC. Before that, Adobe CCD works fine on the same computers.We have made a test with new computer with fresh install of MS Windows 7 sp#1, same issue.The error:Signature du problème : Nom d’événement de problème: APPCRASH Nom de l’application: Adobe Desktop Service.exe Version de l’application: 5.2.1.441 Horodatage de l’application: 5f11e7c0 Nom du module par défaut: AppsPanelBL.dll Version du module par défaut: 5.2.0.436 Horodateur du module par défaut: 5eee1316 Code de l’exception: c0000005 Décalage de l’exception: 001b1013 Version du système: 6.1.7601.2.1.0.256.4Keys ++R does nothing.Reinstall of Adobe Creative Cloud Dekstop does nothing.Our Adobe Creative Cloud Desktop is version 5.2.1.1441, Apps 5.2.0.436, Coresync 4.2.7.2, CCX Process 3.0.0.41, C CLibratry 3.2.3.545Any help?Regards.

SuJoshi · Accepted Answer

Hi all, hi @SuJoshi

An coworker and I have made some tries yesterday and today. Adobe creative cloud desktop is always broken on MS Windows 7. On fresh install with new download of Adobe creative cloud desktop setup, we encounter an crash when we install:

Signature du problème :
  Nom d’événement de problème:	APPCRASH
  Nom de l’application:	Creative_Cloud_Set-Up.exe
  Version de l’application:	5.3.5.13
  Horodatage de l’application:	5f9b8521
  Nom du module par défaut:	AppsPanelBL.dll
  Version du module par défaut:	5.2.0.436
  Horodateur du module par défaut:	5eee1316
  Code de l’exception:	c0000005
  Décalage de l’exception:	001b1013
  Version du système:	6.1.7601.2.1.0.256.4
  Identificateur de paramètres régionaux:	1036
  Information supplémentaire n° 1:	0a9e
  Information supplémentaire n° 2:	0a9e372d3b4ad19135b953a78882e789
  Information supplémentaire n° 3:	0a9e
  Information supplémentaire n° 4:	0a9e372d3b4ad19135b953a78882e789

Our issue it is not solved yet.

Well, bad things in our French health confinement.

As per the document, the creative cloud desktop app is not supported on Windows 7 devices. I found this article for support on Windows 7 operating system: https://helpx.adobe.com/in/download-install/kb/end-of-support-creative-cloud-on-windows-7.html.

If the issue is coming on multiple Windows 7 devices then you can contact the support team by creating a case from the admin console and they might be able to find the root cause of the issue however, there might be a limitation to the support.

Also, check if the issue is coming when using the local admin account or the system admin.

boo_mobile · Answer

New version won't solve the issue, unless you make it backwards compatible. This is exactly what I warned my collegues about! I wish we could go back to the box versions that lasted 10 years without any issues. Much cheaper too....

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