Creative Cloud Desktop Installer fails at initial Login popup

Question

I have had two corporate user installations fail when installing the Creative Cloud Desktop app.

I ran the cleaner tool to remove all tracses of the corporate package and downloaded the commercial installer so I am using a known good install package.

Windows 10 system - Lenovo T470 16G memory

1. Installer run as Admin

2. Initial launcher page is given and prompted to continue for a login - browser to be opened.

3. After 15-20 seconds a new CHROME window is opened but it cannot open the Adobe sign-in page. NOTE: Chrome is NOT the default browser. The installer will ONLY use Chrome. If not installed it will not open the session in any other browser. The session finally times out and after 60 seconds the installer will open another Chrome session.

4. I have cut/paste the link to a new Chrome session and it does open the sign-in but will not send the notification back to the installer.

This is seen on two systems, seperate users and different equipment models. Reboots have had no effect and I cannot reach anyone at Adobe because we are a corporate account so support is blocked.

Any feedback is appreciated

Jon Black

jonathan.black@beiersdorf.com

Jonathan Black BDF · Accepted Answer

Solution:We discovered that the Visual C++ 2015-2019 needed to be updated to the latest release. Both x86 and x64.https://support.microsoft.com/en-us/topic/the-latest-supported-visual-c-downloads-2647da03-1eea-4433-9aff-95f26a218cc0 After install the application worked perfectly.

SuJoshi · Answer

Hello Jon,Please use the alternate download link option from the link to download the creative cloud desktop app and check if you are still getting redirected to a browser to sign in: https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.