Skip to main content
M
Marion5FC0
Participating Frequently
November 25, 2020
Answered

Créative cloud et installation logiciels

  • November 25, 2020
  • 3 replies
  • 937 views

Bonjour, 

Je suis étudiante et je rencontre des problème avec la suite adobe. 

En 2018 mon école m'a installé les logiciels de la suite adobe. 

Je viens de changer d'école et mon ancienne école a supprimé ma licence. Je n'ai donc plus accès à mes logiciels...

Ma nouvelle école m'a donné une adresse mail avec laquelle j'ai pu me connecter pour une nouvelle licence. Mon mot de passe a été réinitialisé et je suis connectée à adobe. 

Je n'ai pas désinstallé mes anciens logiciels.
J'ai téléchargé créative cloud mais celui m'affiche un message (voir pièce jointe). Créative cloud ne me donne pas accès aux applications, je ne peux donc pas les télécharger....

J'ai essayé plusieurs choses : je me suis déconnectée puis reconnectée, j'ai changé mon mot de passe, j'ai réparé créative cloud mais pas de changements, j'ai alors désinstallé créative cloud et de le réinstaller mais rien ne change, toujours ce message comme quoi il faut que je contacte mon administrateur. 

Mon école ne peut rien faire car de leur côté si je suis connectée c'est que cela doit fonctionner...

Pouvez-vous m'aider ? 

merci

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Marion, I am sorry, but you will need to contact your educational institution for assistance, as has already been previously discussed.  They are managing the plan that you are using and are the only ones who can help you.

 

If you wish to purchase your own individual Creative Cloud membership, then please do so with a different e-mail address.

3 replies

Just Shoot Me
Just Shoot Me
Legend
November 25, 2020

This forum system is not a direct link to Adobe support.
We are just users like you and can't help with account questions.
You need to contact Adobe directly through the Chat system at the link below.

https://helpx.adobe.com/contact/support.html

Select the chat icon at the bottom right of the page to open a chat session.
Type in AGENT into the chat window to connect directly to a person rather than the AI System.


Best of Luck

M
Marion5FC0Author
Participating Frequently
November 25, 2020

Merci

Malheureusement je ne peux pas écrire AGENT 

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity ManagerCorrect answer
Community Manager
November 25, 2020

Marion, I am sorry, but you will need to contact your educational institution for assistance, as has already been previously discussed.  They are managing the plan that you are using and are the only ones who can help you.

 

If you wish to purchase your own individual Creative Cloud membership, then please do so with a different e-mail address.

Just Shoot Me
Just Shoot Me
Legend
November 25, 2020

In the future, So people don't have to download the image you have attached, please use the Insert Photos icon found in the Tool Bar of the Post and Reply text entry dialog window as pictured below.
Since you Can't Edit your original post to remove the Attached screen shot Please include the screen shot you attached to a new reply to this conversation by clicking the Blue Reply button under your original post and use the Insert Photos icon in the tool bar.
The Insert Photos icon is this one in the Tool Bar.


Thank you.

Just Shoot Me
Just Shoot Me
Legend
November 25, 2020

You need to talk to the person at the school you are now going to for instruction on how to make Adobe programs work on your computer.

M
Marion5FC0Author
Participating Frequently
November 25, 2020

je les ai déjà contacté mais ils m'ont dit qu'ils ne pouvaient rien faire. 

Je dois contacter adobe...

De leur côté pas de problèmes...

Just Shoot Me
Just Shoot Me
Legend
November 25, 2020

Does this New School you are going to have a Site Wide, School Wide, Account with Adobe for their students to have and use Adobe programs and the subscription cost, the Cost To sue the Adobe programs, is included with whatever Tuition fee you are paying to go to that school?

 

If not then you will need your own Adobe Subscription and YOU will need to pay for that.

 

That is what you have to Find Out.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices