Creative Cloud File Sync - Packaging of Files fails

Forum|Forum|11 months ago
February 27, 2025
1 reply
528 views

I have about 900GB of files in Creative Cloud and while I did sync them to a local drive about a month ago I wanted to be sure before Adobe deletes everything. However when I follow the process to download them as zips. I get the error in the screenshot below. Please help as this is urgent.

kglad

Community Expert

local sync folder is disabled, if that's what you're trying to do.

for enterprise and teams, https://helpx.adobe.com/enterprise/kb/eol-cc-synced-files-for-business-plans.html

for individual subscribers, https://helpx.adobe.com/creative-cloud/kb/eol-creative-cloud-synced-files.html

A

Akshay30014633pt4nAuthor

Inspiring

Hi,

This is the result of following the instructions in those links. Please look at the screenshot closely, its from the file sync window. I have an enterprise plan from the company I work for. I have already followed the instructions from Adobe to get a backup of files, and that's when the error appears after half an hour of waiting. There is nothing in the article about what to do if this happens.

kglad

Community Expert

contact your admin.

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

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