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Correct answer Gaganpreet

Hi Anandhu,

That sounds great,

Have a great day ahead and enjoy using Adobe products.

Best Regards

Gaganpreet Singh Bhamrah

4 replies

G
Adobe Employee
Gaganpreet
Adobe Employee
May 17, 2019

Hello Anandhu,

This seems to be an unexpected behavior, Can you please share your account information like Adobe ID/email that you use to log in?

Moreover please advise on the type of subscription you had earlier, like 'CC Individual subscription' 'CC team subscription' or CC enterprise?

Your account gets downgraded to a free membership, which includes 2 GB of storage if you lose the subscription.

If you're over your storage limit, you have 90 days to reduce your online usage. After 90 days, you could lose access to some or all of your files saved on the Creative Cloud servers.

Looking forward to your response.

Best Regards

Gaganpreet Singh Bhamrah

    A
    Anandhu RAuthor
    Participant
    May 17, 2019

    Hi Gagan,

    Thanks for the response, the issue got solved from IT team. I was issued with Fedrated ID and Peersonal ID, with same email id's. Now i have asked to deactivated the Fedrated account.

    G
    Adobe Employee
    GaganpreetCorrect answer
    Adobe Employee
    May 17, 2019

    Hi Anandhu,

    That sounds great,

    Have a great day ahead and enjoy using Adobe products.

    Best Regards

    Gaganpreet Singh Bhamrah

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      May 16, 2019

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