Creative Cloud Files not working anymore (web & desktop)

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Hi there!

Since yesterday people in my office can't use Creative Cloud files anymore. The desktop syncing isn't working and, when we try to access the web version (https://assets.adobe.com/files/), we get an error: "Unable to load assets. Error occurred while loading assets. Try visiting this page later. - Something went wrong". See attachment.

Cloud XD documents aren't syncing either.

Is there currently a server problem? We're in Italy.

Thank you.

-Matteo

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kglad

Community Expert

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

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M

Matteo SAuthor

Participating Frequently

Hi, thanks for the answer.

I did that, but it didn't work. I don't think the problem is (only) with the app, anyway: the screenshot I posted is from the web version.
I also tried to access on a different PC with a different internet connection, same problem.

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kglad

Community Expert

then you may have a corrupt file that's trying to sync and unable. i don't know any way to find that other than trial and error (needing, at most, log base 2 of your number of files).

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