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Idan5F96
Participant
February 6, 2022
Question

creative cloud files syncing constant FAILS

  • February 6, 2022
  • 1 reply
  • 244 views

Hi.

Please HELP us!!!!!

We have 3 adobe business acounts in our company, each acount has 2 people that are working on it.

In the past 2 months we are conatantly having SEVERE syncing issues with all our shared files - they often dissapear, or do not sync the latest version of the file.

We called the support so many times, they just made it worse,

Does someone here knows how to handle this issue for ones and for all??

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 6, 2022

first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

<moved from cc services>

I
Idan5F96Author
Participant
February 7, 2022

thank you for the reply.

should i reset the app in all our users? 

and if it doesn't work - what should be my next step?

thank you!!!

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