Creative Cloud for Teams (Educational) Digital River/Admin Troubles

Hello Adobe Community,

Is anyone else having issues deploying and (oddly) paying for their Creative Cloud for Teams subscription? We have purchased 18 licenses for our team across Ontario (we're in Canada) to be used in an educational setting and it's been a nightmare from day one.

Simply paying for our subscription was beyond frustrating. Adobe does not accept direct payment (we would have preferred to pay by credit card) for this type of account and instead, makes it's users submit payment to a third party called 'Digital River' who only accepts wire transfers (a book keeping nightmare for Non-profits). Adobe and Digital River don't seem to communicate, and no one at customer support knows what was going on. We received two different invoices on two separate occasions  and had no clue what one we needed to be paid. One invoice actually said we had a credit of $5000 before we made any payment at all. Once we finally got the correct invoice, payment was very difficult because our bank needed the address of the bank to transfer the money to and again, this was information no one in customer service could provide me at Adobe and Digital River does not have a number to call, rather you must email them and wait for a reply.

We finally made a successful payment in September 2017, and low and behold everyone's Creative Clouds crashed in December due to an 'account issue'. We got it back up and running after a whirl wind of phone calls to various customer service reps - which included the need to reinstall the software on everyone's computers again (a logistical nightmare across an area the size of France). Now (January 2018) they have all crashed again and we are being told our account is overdue four months after making our annual payment.

Does anyone out there at Adobe or otherwise know if there is way to just pay for Adobe Teams products and actually have it work? Adobe for Teams does not seem to be set up for companies that work in multiple locations and having third party account managers and customer service systems that don't talk to each other has been an absolute nightmare! We are currently in the process of sourcing out alternatives to Adobe and plan to cancel our account after the year is over. We would love to stay with Adobe, it's our first choice - but I has been way to much of a headache to manage the account with continuously crashing licenses, payment issues/confusion with no customer service reps that can seems to help us. What a shame.