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Blakk76
Blakk76
Inspiring
Mar 17, 2021 3:01 PM UTC
Answered

Creative Cloud Free Space

Hello,
I am having this "incorrect free space" problem, I did DELETE all the files from local disks and deleted PERMANENTLY from CCloud web site deleted folder, so I have ZERO local files, ZERO files in the web interface yet I have 47Gigs occupied on the Creative Cloud.
Is there a way to clean up this mess or at least see what is occupying the space?

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SuJoshiCorrect answer
Community Manager
Mar 24, 2021 5:51 PM UTC
ccassets_logs_2021-03-24T12_25_27-222Z.txt

Thank you for sharing the logs with us. We have investigated and found the root cause.

 

The files will show up under the Deleted folder in https://assets.adobe.com/deleted from where you have to delete them which will fix the issue. 

 

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11 replies

Community Manager
SuJoshiCommunity Manager
Community Manager
Mar 18, 2021 12:50 PM UTC

Hello,

Please check the "Deleted" folder by navigating to "assets.adobe.com" and remove all the contents.

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    Blakk76
    Blakk76Author
    Inspiring
    Mar 18, 2021 1:24 PM UTC

    Hi, thanx for an answer, however as I've already pointed out in my question I DID "deleted forever" everything from there, still 43gigs are "used" while there's still NO files on the cloud and local drive.

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    Community Manager
    SuJoshiCommunity Manager
    Community Manager
    Mar 18, 2021 2:54 PM UTC

    Kindly share the screenshot of the cloud storage showing in the creative cloud desktop on the top right side and on the website (assets.adobe.com).

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