Creative Cloud Install Error That Isn't in the support tab

Question

When I try to install the creative cloud, it just errors saying that the creative cloud is required to resolve the problem. Also, when I try to uninstall the program from the control panel, (because for some reason it thinks it is installed) it just does nothing and doesn't uninstall. I'm running the program on a brand new surface pro and using an account provided by my school district.

Jeffrey_A_Wright · Accepted Answer

Thanks, Aaron, the discussion was moved to the correct spot and is now located in the Enterprise & Teams forum. For your next steps please contact your educational institutions Creative Cloud plan administrator for assistance.

If you are a Creative Cloud plan administrator then please use the process listed in https://helpx.adobe.com/enterprise/using/admin-console.html to submit a support case through the admin console.

The suggestions and solutions that you see via Social Media, and in the other discussion forums, are likely not applicable to your circumstances, Aaron.

Jeffrey_A_Wright · Answer

Aaron, what type of Creative Cloud membership are you attempting to use on the computer?  I am not seeing an individual membership assigned to the e-mail address you used to post to this public discussion forum.  Do you own and manage the computer and network that you are attempting to utilize a Creative Cloud membership on?

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.