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fletchz
Participant
October 4, 2017
Question

Creative Cloud Install Problem

Hi,

I've got an installation problem with CC for Edu.

I've created the package and installed it successfully on another machine, but it fails to install on a specific Win 7 Pro computer.

The applicable parts of PDApp.log are below.

09/27/17 16:10:45:334 | [WARN] |  | ASU | PIM |  |  | XMLParser | 5800 | Failed to load xml C:\Program Files\Common Files\Adobe\OOBE\PDApp\\AdobeGCClient\AdobeGCClient.pimx. system error:2

09/27/17 16:10:45:334 | [INFO] |  | ASU | PIM | PIM |  |  | 5800 | Failed to load XML at path : 'C:\Program Files\Common Files\Adobe\OOBE\PDApp\\AdobeGCClient\AdobeGCClient.pimx'

09/27/17 16:10:45:350 | [INFO] |  | ASU | PIM | Utilities |  |  | 5800 | Path to Process :C:\Program Files\Common Files\Adobe\OOBE\PDApp\\CCM\Utilities\AdobeApplicationManager(URIHandler).exe Process Directory :C:\Program Files\Common Files\Adobe\OOBE\PDApp\\CCM\Utilities arguments being passed :"C:\Program Files\Common Files\Adobe\OOBE\PDApp\\CCM\Utilities\AdobeApplicationManager(URIHandler).exe" --unregister=true --deleteShortcut=true

09/27/17 16:10:45:350 | [ERROR] |  | ASU | PIM | Utilities |  |  | 5800 | CreateProcess failed (267).

09/27/17 16:10:45:350 | [INFO] |  | ASU | PIM | PIM |  |  | 5800 | Error occurred executing uninstall modifier at path: 'C:\Program Files\Common Files\Adobe\OOBE\PDApp\\CCM\Utilities\AdobeApplicationManager(URIHandler).exe'

Install fails and rolls back. I've rebooted the machine and also tried installing under a different account.

Any idea where I should start?

Big thanks,

Peter

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    3 replies

    rpandita
    Inspiring
    October 5, 2017

    Hi fletchz ,

    It is not very clear from these logs why the installation fails, can you please runLog Collector Tool and share the logs with us.

    ~Rohit

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    fletchz
    fletchzAuthor
    Participant
    October 5, 2017

    Could it be the 2 backslashes in the path?

    C:\Program Files\Common Files\Adobe\OOBE\PDApp\\CCM\Utilities\AdobeApplicationManager(URIHandler).exe

    (i.e. PDApp\\CCM )

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    Bani Verma
    Legend
    October 4, 2017