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Participant
April 6, 2017
Question

Creative Cloud Install terminated - Mac

  • April 6, 2017
  • 1 reply
  • 681 views

Hi,

after successfully downloading the CC installer app.
Create Image and start the installation

CC_Complete_MacOS_en_12.2016_Install.pkg

After 5 minutes the installation terminated without error code. "Call Adobe support... "

MacOS 10.12

iMac Mid 2011

I've run the CC Uninstaller, the CC Clean Tool and the CC Installer several times.

Meanwhile I installed again successfully Adobe CS6 to go on working.

Any help is appreciated. I'm unable to use any Adobe CC products until I can get this resolved.

PDapp.log

Several times I get:

...

[INFO] |  | ASU | DeploymentManager | AAMEEUtilities |  |  | 210685 | Launch Process With Task

[FATAL] |  | ASU | DeploymentManager | DeploymentManager |  |  | 210685 | The return code from the Adobe Installer Process is (20).Stopping the uninstallation process.

...

End of file

| [INFO] |  | ASU | OPM | OPM |  |  | 210685 | Build Version - 10.0.0.89

| [INFO] |  | ASU | OPM | OPM |  |  | 210685 | Logging Level verbosity Set  to 4

| [INFO] |  | ASU | OPM | OPM |  |  | 210685 | Schema version and schema compatibility version are same or greater than current

| [INFO] |  | ASU | OPM | OPM |  |  | 210685 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

| [INFO] |  | ASU | OPM | OPM |  |  | 210685 | No Record found for the input fields in opm_getValueForKey

| [INFO] |  | ASU | DeploymentManager |  |  |  | 210685 | Event Guid generated is: 'e42d694d-8ec5-43e4-9f21-c635d562e991'

| [INFO] |  | ASU | DeploymentManager |  |  |  | 210685 | Waiting for the async thread to get the task completed

| [INFO] |  | ASU | DeploymentManager |  |  |  | 212223 | Async thread is completed. Now exiting from function.

| [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 210685 | The install workflow is terminating.

Thanks!

    This topic has been closed for replies.

    1 reply

    kglad
    Community Expert
    Community Expert
    April 6, 2017

    what do you mean by 'create image'?

    do you have an enterprise license and you're trying to create an installation package?

    Participant
    April 6, 2017

    I have an Adobe ETLA License.

    Download .dmg and .part files and on the Mac an image is created.

    I get a "CC_Complete_MacOS_en_12.2016_Install.pkg" file

    So I do not think this is a download and extract issue.
    I read that maybe there is a permission problem, so I copy the .pkg to the Desktop, chmod 777 and start installation.

    Installation asked for Admin password an starts to install packages.

    After 5 minutes installation is terminated.

    You need PDapp.log file?

    Thanks.

    Jeffrey_A_Wright
    Legend
    April 6, 2017

    Moving this discussion to the Deployment for Creative Cloud for Team, Enterprise, & CS forum.