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Participant
October 16, 2021
Answered

Creative Cloud installation problem IOS Catalina Mac 2020

  • October 16, 2021
  • 2 replies
  • 428 views
Hello a pleasure, I would like to know why creative cloud when it is being installed on my mac Os Catalina 10.15.7 takes a long time to install and in the end it says to exit or repair and it is given to both and the error continues. if you could help me thanks.
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Correct answer SuJoshi

This error generally occurs when the Adobe folders does not have appropriate permission to read/write the components on the devices.

Kindly quit the application, give read/write permission to Adobe folder under /Library, ~/Library, /var/TMP and /tmp location and then relaunch the application.

Make sure to select "enclosed folders" while giving the permissions to the folder.

2 replies

Participant
October 16, 2021
This is the error that it presents and it has not been able to finish the installation

 

 

 

SuJoshiCommunity ManagerCorrect answer
Community Manager
October 19, 2021

This error generally occurs when the Adobe folders does not have appropriate permission to read/write the components on the devices.

Kindly quit the application, give read/write permission to Adobe folder under /Library, ~/Library, /var/TMP and /tmp location and then relaunch the application.

Make sure to select "enclosed folders" while giving the permissions to the folder.