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O
OS0227
Participant
October 21, 2025
Answered

Creative cloud is not updating or opening

  • October 21, 2025
  • 1 reply
  • 68 views

I opened creative cloud on my desktop and I saw this: 

 

When i clicked the update button, it loaded until this popped up

 

I need to switch to a diffrent profile for work, but i cant get into creative cloud. I tried closing the app and starting it again, i tried canceling and trying again.... nothing works. I know I'm online.

 

What can I do?

Correct answer Bani Verma

Hi there,

 

Please try the troubleshooting steps given in the following help document to resolve this issue: https://adobe.ly/42PP7XQ

 

Let us know if this helps.

 

Thanks,
^BS

1 reply

Bani Verma
Community Manager
Bani VermaCommunity ManagerCorrect answer
Community Manager
October 21, 2025

Hi there,

 

Please try the troubleshooting steps given in the following help document to resolve this issue: https://adobe.ly/42PP7XQ

 

Let us know if this helps.

 

Thanks,
^BS

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