Skip to main content
O
OS0227
Participant
October 21, 2025
Answered

Creative cloud is not updating or opening

  • October 21, 2025
  • 1 reply
  • 80 views

I opened creative cloud on my desktop and I saw this: 

 

When i clicked the update button, it loaded until this popped up

 

I need to switch to a diffrent profile for work, but i cant get into creative cloud. I tried closing the app and starting it again, i tried canceling and trying again.... nothing works. I know I'm online.

 

What can I do?

Correct answer Bani Verma

Hi there,

 

Please try the troubleshooting steps given in the following help document to resolve this issue: https://adobe.ly/42PP7XQ

 

Let us know if this helps.

 

Thanks,
^BS

1 reply

Bani Verma
Bani VermaCorrect answer
Legend
October 21, 2025

Hi there,

 

Please try the troubleshooting steps given in the following help document to resolve this issue: https://adobe.ly/42PP7XQ

 

Let us know if this helps.

 

Thanks,
^BS

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices