Creative Cloud is opening to a blank window even after a total uninstall and re-install on my Mac
- April 13, 2026
- 3 replies
- 39 views
I have been having issues with Photoshop and wanted to update the program, but when I clicked on update it brought me to a blank white box. I tried to get to Creative Cloud directly and got the same blank box. I tried repairing Creative Cloud with the uninstaller and it went through the steps successfully, but would not launch, and when I launched it manually it was still the same white box. I went ahead and updated my Mac to Tahoe 26.4.1 to see if that would help, but it did not. I then did a full uninstall and reinstall of Creative Cloud. Again, it did everything successfully, but when it launched (this time at least it launched) it was still a white box. I downloaded the Cleanup tool and ran that and it got rid of everything (I think.) I did another install and it is still the same thing. Photoshop is not fatally flawed and I can still use it, but I can’t update or uninstall it. I have searched the boards here and on the internet and done all of the steps everyone said worked for them, but nothing is working for me.
