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R
raeleo
Participant
February 13, 2023
Question

Creative Cloud is unresponsive, can't uninstall to reinstall (mac)

  • February 13, 2023
  • 2 replies
  • 1959 views

mac Monterey 12.6.3

It all started because my command keys weren't working in any of my creative suite programs. I tried googling reasons for this but came up with nothing so I finished my work projects with the annoying right-clicking. This week I go to open photoshop for work and there was a notification from Adobe saying that the reason there are no command keys was that I needed to uninstall and reinstall creative cloud. I go to do so deleting all my creative suite apps, but the creative cloud app will NOT uninstall. I tried to uninstall it or just throw it in the trash and it won't let me because "it's open." It's not open. When I click to open it, it doesn't do anything. No white screen like I've seen other people talk about.  I command-optioned-escaped to force quit but creative cloud is not listed there for me to close. There is the Creative Cloud icon on the taskbar at the top of my screen but when I click on it nothing happens. I can't close this thing to uninstall it and all the advice I'm finding online says "just reinstall it." I can't reinstall it. I've tried to reinstall without properly uninstalling the old version, but I'm just stuck in this cycle of installing it, it not opening, then it saying it won't let me uninstall it until I close it. But it's not opening anywhere for me to be able to access the close options.  

I've restarted my computer 3 times and updated to the latest version of Monterey. What am I missing?

This topic has been closed for replies.

2 replies

R
raeleoAuthor
Participant
February 13, 2023

I’ve tried to use the cc uninstaller but every time I set it to uninstall
and forget my preferences it says it can’t because creative cloud is open.
How do I close it when it won’t open? --
Have a great day,

 

 

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 13, 2023

do not reply by email or remove your signature.

 

use task manager or activity monitor to close adobe processes.

    R
    raeleoAuthor
    Participant
    February 21, 2023
    quote

    do not reply by email or remove your signature.

     

    use task manager or activity monitor to close adobe processes.


    By @kglad

    as I said in my original post, I tried using task manager but no adobe or cc program appears there. 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 13, 2023

    do a clean cc install carefully following each applicable step:

    uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

    check for, and if available, update your os

    if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

    if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

    restart your computer (don't skip this)

    reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

    use the desktop app to install your cc programs/trials

    NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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