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R
Ranjana23926265do3z
Participant
July 24, 2023
Question

Creative cloud is updating automatically

  • July 24, 2023
  • 5 replies
  • 310 views

We are facing an issue with auto update feature which got enabled in creative cloud.app. This issue cause the compatibiltity issue between the other creatve cloud Apps like XD, photoshop etc. Could you please help to hide that setting or disable the auto update for Creative cloud .app for multiple users.

 

This topic has been closed for replies.

5 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 16, 2023

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



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R
Ranjana23926265do3zAuthor
Participant
August 16, 2023

Yes I do have access for Adobe admin console and enterprise subscription license.

R
Ranjana23926265do3zAuthor
Participant
August 16, 2023

Hi Kalvyn,

 

Yes, creative cloud app is automatically getting updated. 

 

We are using JAMF pro for MAC deployment.

 

Regards,

Ranjana

Kalvyn Rasquinha
Community Manager
Kalvyn RasquinhaCommunity Manager
Community Manager
August 16, 2023

@Ranjana23926265do3z the Creative Cloud desktop app is a mandatory update. If users don't have auto-update enabled, they will see a blocking prompt in the Creative Cloud app until they update. This shouldn't break functionality with apps like XD or Photoshop however. Can you share more details on compatibility issues you're encountering? Note that updates of the individual apps are independent of the Creative Cloud desktop app.

Kalvyn Rasquinha
Community Manager
Kalvyn RasquinhaCommunity Manager
Community Manager
July 24, 2023

@Ranjana23926265do3z can you provide more details on your setup? Did auto-update get enabled for users without any action from their part?

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 24, 2023

@Ranjana23926265do3z 

 

are you the admin of a teams or enterprise subscription?

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