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Adeeb Dollie
Adeeb Dollie
Participant
April 14, 2020
Answered

Creative Cloud Issues, Does Not Load, Cant Update Apps, Cant Reinstall. Crashes

  • April 14, 2020
  • 3 replies
  • 2976 views

Hi, is there perhaps somethign wrong with CC? I cant seem to do anything on there. It hangs all the time and I cant reinstall it. I want to uninstall it, but then i have to uninstall all my apps and I'm worried it wont work again. Please help.

 

 

This topic has been closed for replies.
Correct answer SuJoshi

Hello, 

Kindly use this tool to remove only the creative cloud desktop app: https://helpx.adobe.com/in/creative-cloud/help/uninstall-creative-cloud-desktop-app.html.

May I know if you are getting error when opening the app or impacting any other CC apps? 

3 replies

S
Community Manager
SuJoshiCommunity ManagerCorrect answer
Community Manager
April 15, 2020

Hello, 

Kindly use this tool to remove only the creative cloud desktop app: https://helpx.adobe.com/in/creative-cloud/help/uninstall-creative-cloud-desktop-app.html.

May I know if you are getting error when opening the app or impacting any other CC apps? 

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    April 14, 2020

    Adeeb, what type of Creative Cloud membership are you using?  There is no membership associated with the e-mail address you used to post to this public discussion forum.

    Adeeb Dollie
    Adeeb DollieAuthor
    Participant
    April 15, 2020

    It is an organisational membership, when i enter my email address in, it takes me to another portal where i enter my work credentials in, that signs me in to CC. I've never had this issue before, But i have been working from home for the last month, this started about 2 weeks ago.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    April 15, 2020

    Ok, thanks, Adeeb.  I will move this discussion to the Enterprise & Teams forum.  The Get Started forum is primarily designed to help individuals.  The solutions offered may not be applicable to an organization.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      April 14, 2020


      first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

      Win: Ctrl + Alt + R
      Mac: Cmd + Opt + R

      if that fails, do a clean cc install:

      uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
      then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
      clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
      restart your computer (don't skip this)
      reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
      if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
      use the desktop app to install your cc programs/trials

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