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Adeeb Dollie
Adeeb Dollie
Participant
April 14, 2020
Answered

Creative Cloud Issues, Does Not Load, Cant Update Apps, Cant Reinstall. Crashes

Hi, is there perhaps somethign wrong with CC? I cant seem to do anything on there. It hangs all the time and I cant reinstall it. I want to uninstall it, but then i have to uninstall all my apps and I'm worried it wont work again. Please help.

 

 

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SuJoshiCorrect answer
Community Manager
April 15, 2020

Hello, 

Kindly use this tool to remove only the creative cloud desktop app: https://helpx.adobe.com/in/creative-cloud/help/uninstall-creative-cloud-desktop-app.html.

May I know if you are getting error when opening the app or impacting any other CC apps? 

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5 replies

Community Manager
SuJoshiCommunity ManagerCorrect answer
Community Manager
April 15, 2020

Hello, 

Kindly use this tool to remove only the creative cloud desktop app: https://helpx.adobe.com/in/creative-cloud/help/uninstall-creative-cloud-desktop-app.html.

May I know if you are getting error when opening the app or impacting any other CC apps? 

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    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    April 14, 2020

    Adeeb, what type of Creative Cloud membership are you using?  There is no membership associated with the e-mail address you used to post to this public discussion forum.

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    Adeeb Dollie
    Adeeb DollieAuthor
    Participant
    April 15, 2020

    It is an organisational membership, when i enter my email address in, it takes me to another portal where i enter my work credentials in, that signs me in to CC. I've never had this issue before, But i have been working from home for the last month, this started about 2 weeks ago.

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    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    April 15, 2020

    Ok, thanks, Adeeb.  I will move this discussion to the Enterprise & Teams forum.  The Get Started forum is primarily designed to help individuals.  The solutions offered may not be applicable to an organization.

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      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      April 14, 2020


      first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

      Win: Ctrl + Alt + R
      Mac: Cmd + Opt + R

      if that fails, do a clean cc install:

      uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
      then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
      clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
      restart your computer (don't skip this)
      reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
      if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
      use the desktop app to install your cc programs/trials

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