Creative Cloud - Libraries Sync Error - We're experiencing server problems

Question

Hi there,

I have an Enterprise Adobe CC account and after creating a new library folder and adding assets into this, the folder will not sync. I only noticed this issue because when sharing the link to the folder to my colleagues, they told me the folder appeared empty.

Have attached a screenshot of the issue.

Any/all ideas welcome, i recognise it could just be a problem Adobe side but would be good to get this confirmed so they can fix if so?

Ashish_Harrison · Accepted Answer

Hi @James Edwards - DLG you can follow the steps mentioned in this KB - https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html

In case the issue persists, please connect with your IT Admin or if you have administrative roles, please create a case from the Admin console and do attach Logs collected from the log collector tool - https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

Thanks!

kglad · Answer

there are problems on adobe's end.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.