Creative Cloud - Libraries Sync Error - We're experiencing server problems

Forum|Forum|2 years ago
May 17, 2023
3 replies
597 views

Hi there,

I have an Enterprise Adobe CC account and after creating a new library folder and adding assets into this, the folder will not sync. I only noticed this issue because when sharing the link to the folder to my colleagues, they told me the folder appeared empty.

Have attached a screenshot of the issue.

Any/all ideas welcome, i recognise it could just be a problem Adobe side but would be good to get this confirmed so they can fix if so?

This topic has been closed for replies.

Correct answer Ashish_Harrison

Hi @James Edwards - DLG you can follow the steps mentioned in this KB - https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html

In case the issue persists, please connect with your IT Admin or if you have administrative roles, please create a case from the Admin console and do attach Logs collected from the log collector tool - https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

Thanks!

Ashish_HarrisonCorrect answer

Adobe Employee

Hi @James Edwards - DLG you can follow the steps mentioned in this KB - https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html

In case the issue persists, please connect with your IT Admin or if you have administrative roles, please create a case from the Admin console and do attach Logs collected from the log collector tool - https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

Thanks!

Regards,Ashish Harrison