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ivenuedesign3
Participant
June 24, 2016
Answered

Creative Cloud Library not showing up after Update

  • June 24, 2016
  • 1 reply
  • 517 views

I work in desktop support in a company where some users work with Adobe products          

Ever since the latest update I have encountered this problem: Solution to the issue: Adobe Creative Cloud Libraries panel doesn't load in desktop products

None of these solutions work I have tried them all. This problem has occurred on multiple computers after they implemented the update.

Since I started trouble shooting what I have found is that it's not a network issue because once we take the computer off the domain it works via the network.

What we're thinking is that is a group policy issue and maybe has to do with trusted sites list.

What about the update would make this happen?

Does anyone know specifically what the update changed?

This topic has been closed for replies.
Correct answer alisterblack

Check this link for endpoints to whitelist

https://helpx.adobe.com/content/dam/help/attachments/Creative_Cloud_for_enterprise_Service_Endpoints.pdf

1 reply

alisterblack
alisterblackCorrect answer
Inspiring
June 28, 2016
ivenuedesign3
Participant
July 5, 2016

FINALLY. Thank you! That list of endpoints is a different list than your Adobe help desk sent me.

Someone might want to send them this list.