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lukem47459417
Participant
October 1, 2019
Question

Creative Cloud Library Panel just continuously flashes on and off on any program

  • October 1, 2019
  • 2 replies
  • 1791 views

Multiple people in my office have been having an issue where the cc library panel just flashes between on and failed to initialize over and over. I've seen one other topic about it on here that solutions did not fix it for us and any other solution related to the cc libraies do not work either. I have turned off sync, I have deleted all the libraies, I have restarted and reinstalled everything, I have turned of firewall, disabled proxies, bypassed my network completely, IT couldnt fix it, adobe couldnt fix it, our network company couldnt fix it.

 

Anyone have any miracle solutions please?

This topic has been closed for replies.

2 replies

Mariia Novikova
Adobe Employee
Mariia Novikova
Adobe Employee
October 4, 2019

Hi,

Could you please try the solution in this article:
https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html

Before trying the steps - please, make sure you killed CCLibraries process in Task Manager / Activity Monitor, as well as you have quit all Adobe related products. This is mentioned in steps 1 and 2 of the article linked in step 2, but wanted to point out, because it is important.

Please, let us know if that helped.

Thank you,
Mariia

    L
    lukem47459417Author
    Participant
    October 7, 2019
    I have been over that article and talked to mulitple of your support team with no hactuall help. Those solution have not helped the first time I tried them and have not helped the 5th time I tried them.
    Mariia Novikova
    Adobe Employee
    Mariia Novikova
    Adobe Employee
    October 7, 2019
    I am sending you a private message, will try to help with this!
    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    October 1, 2019

    I'm moving this question from Get Started to Teams & Enterprise.  Perhaps other product users have some ideas.

     

    Nancy O'Shea— Product User & Community Expert
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