Creative Cloud license not updating when user has an AEM account

Please see the following article. It lists the most common reasons why apps revert to trial. https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html 

If this doesn't help, we'll need some more information to help troubleshoot. There could be a couple of things going on here. Can you share some more details about the user and org?

• Are both AEM and CC available on the same org; or do they have different orgs.
• If different orgs, is there Trust established between the orgs
• Has the org been updated recently to Enterprise storage (do you see a Storage tab in the Admin Console)
• Did the user receive an email after you assigned the CC license? Do they get an option to join an org when they sig-in. 
• User's identity type - Adobe ID, Enterprise ID, or Federated ID

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

OR

You need to go to https://experienceleaguecommunities.adobe.com/
-https://www.adobe.com/products/livecycle.html
-AEM Adobe Experience Manager
-Adobe Experience Platform
-Adobe Analytics
-Adobe Campaign
-Adobe Target
-Adobe Partners Network
-Adobe Audience Manager
-Adobe Advertising Cloud
-Marketo