Creative Cloud login screen freezes after typing email — 'Continue' button is unclickable (CCT)

Question

Hi,
I'm trying to install Adobe Creative Cloud on a fresh Windows setup, but I'm stuck at the login screen. Here's the issue in detail:

When I type into the email input box, everything seems fine.
But as soon as I stop typing (or press Enter), the interface freezes.
The “Continue” button becomes completely unresponsive — I can’t click it.
There's no error, no loading icon — just stuck.

What I’ve tried so far:

Running installer as administrator
Re-downloading installer from the official site
Disabling antivirus and firewall
Logging into Adobe in browser first
Changing my default browser (some say it affects the embedded login UI)
Trying VPN
None of these worked.

This seems like a frontend/JS crash inside the installer window. Any known workaround or alternative installer I can use?
 
My setup:
Windows 10 / 11
No previous Adobe installs
 
Would really appreciate any help. Thanks!

kglad · Accepted Answer

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*

if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

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