Creative Cloud modules fail to install

Question

I have a CC account. Im working on windows 7 pro x64. i had installed CC modules for 2015 and wanted to update them to the latest version. I tried and the update failed with an error 171.

I manually removed all CC modules. I downloaded and ran the Adobe Creative Cloud Cleaner exe and it removed all remnants of the software

I checked my firewall would allow:

ccmdl.adobe.com:80
swupmf.adobe.com:80
swupdl.adobe.com:80

I login to my account and go to download the Creative Cloud manager - it fails with an error P205

If i try to download a module like Indesign, it fails with an error P201

Any ideas how to get this to work? I have a fibre connection to the internet 100Mb business from my datacentre so bandwidth and quality isnt an issue

rpandita · Accepted Answer

Hi fred1_cc_man ,

Can you try to connect your machine to a different network , may be mobile hotspot and see if that allows you to download the applications.

That will clarify ,if the issue is with in the network or with the Applications.

If it updates, then you will need to troubleshoot on the network end, and Step 1 for that is to make sure that the listed ports and url's are whitelisted in your org. - Adobe Creative Cloud Network Endpoints

~Rohit

Bani Verma · Answer

Moving to Deployment for Creative Cloud for Team, Enterprise, & CS​

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.