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ashtonm24442856
Inspiring
March 9, 2021
Answered

Creative Cloud never finishes syncing on Mac Big Sur. Have tried all steps previously outlined

  • March 9, 2021
  • 1 reply
  • 10293 views

This has been a constant issue since my team and I have been working remotely. 

I have just updated to Big Sur from Catalina as a last ditch effort.

Even on previous operating system, when library both hosted on local drive, and also on external drive, the CC never finishes syncing. 

 

I left my macbook pro on overnight to sync fully and it went from having 98k files to this morning syncing 12 of 24k files. 

 

This is making my time at work 100x slower, and it's totally counterintuative to be constantly having to manually drag files to the web folders just so the other members of my team can access files. 

 

Its much easier to work directly from local files rather than having to download/upload to the web. 

 

I have tried turning off Core Sync, trying forcing quit via activity monitor, unistalled at least 10 times, reset computer at least 15 times (just it the last few days) and have also updated operating system even thought its not compatible with some of our office softwares. Still.... issue after issue.

 

We're in 2021!!! Why is this STILL an issue!! 

    This topic has been closed for replies.
    Correct answer ashtonm24442856

    I would recommend contacting the support team directly so that they can have a remote session to try some troubleshooting. You can contact the support team directly by initiating a chat session, click on the chat icon on the bottom right corner of this page: https://helpx.adobe.com/support.html.


    Thank you for your help. I FINALLY got my files to sync. 

    I ended up contacting my internet service provider after some suggestions on whitelisting from Adobe Support. 

    Although my service provider couldnt whitelist anything, they did make some changes to my service including 'opted out of CG Nat' and 'unblocked all ports' if that helps anyone going through the same issue as well. It did still take almost 3 full days/nights to sync but we got there. 

    1 reply

    S
    Community Manager
    SuJoshiCommunity Manager
    Community Manager
    March 9, 2021

    Hello,

    We apologize for the inconvenience caused to you.

    Kindly rename the core sync folder from the following location "~/Library/Application Support/Adobe" after closing all the creative services using task manager and re-launch the application. 

    Also, share the version or core sync showing in the creative cloud desktop app. 

     

    A
    ashtonm24442856Author
    Inspiring
    March 10, 2021

    Hi,

     

    Thanks for the responce. I left computer on overnight and it slowly got through a bulk of the files, but I'm still not sure if it's finished syncing. 

     

    I did the steps outlined above, and reset etc but it's now sitting on syncing without giving me an indication of how many files it's 'sycning'. It's just causing my workload to be 10x slower as I am needing to ensure that I am using the correct files. 

     

    Attached is screenshot of CC version, and what the syncing is currently doing.

    A
    ashtonm24442856Author
    Inspiring
    March 10, 2021

    Me again... after sitting on syncing most of today, it's now trying to sync 92098 files. 

    I don't even want to know what issues this is going to cause today. 

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