Skip to main content
Participant
March 22, 2023
Question

Creative Cloud Not Installing on Mac

  • March 22, 2023
  • 2 replies
  • 417 views

Creative Cloud started crashing and wouldn't let me sign back in, so I tried uninstalling it then reinstalling it. However every time I try to reinstall it, I'm given a notification that I can't connect to the Adobe servers or it won't stop loading the page that says I'm signed in and can now close the window and go back to the application. I need Creative Cloud for school so I'd be really grateful if anyone could help me with this.

This topic has been closed for replies.

2 replies

kglad
Community Expert
Community Expert
March 22, 2023

only if the 5 solutions given in @Kanikas's link fail should you:

 

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

Kanikas
Community Manager
Community Manager
March 22, 2023

Hi, 

We hear you! 

Would you please follow steps shared in this link to resolve the error:

https://helpx.adobe.com/in/creative-cloud/kb/troubleshoot-download-install-logs.html#error206

 

Hope this helps! Do let us know the outcome. 

 

Regards 

Kanika