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hihilogic
Participant
Nov 24, 2021 4:38 AM UTC
Answered

Creative Cloud not letting me change accounts

Hello, so I'm trying to install an app via my school account, and previously signed in with my personal account on the Creative Cloud manager. Now it isn't letting me sign out or change to my school account, which in turn doesn't let me install the app. What do I do?
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Peru Bob
Peru BobCorrect answer
Community Expert
Nov 24, 2021 5:55 PM UTC

Try restarting the computer.

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5 replies

Kanikas
Kanikas
Legend
Nov 24, 2021 10:49 AM UTC

Hi there, 

 

What error message do you get while trying to sign out from the app? 

You may try steps shared in this link for help: https://helpx.adobe.com/manage-account/kb/account-password-sign-help.html

 

 

Thanks 

Kanika 

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hihilogicAuthor
Participant
Nov 24, 2021 4:20 PM UTC

Hello Kanika,

I don't get an error message at all, it just shows a gray button that I can't click

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Peru Bob
Community Expert
Peru BobCommunity ExpertCorrect answer
Community Expert
Nov 24, 2021 5:55 PM UTC

Try restarting the computer.

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