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H
hihilogic
Participant
November 24, 2021
Answered

Creative Cloud not letting me change accounts

  • November 24, 2021
  • 1 reply
  • 691 views
Hello, so I'm trying to install an app via my school account, and previously signed in with my personal account on the Creative Cloud manager. Now it isn't letting me sign out or change to my school account, which in turn doesn't let me install the app. What do I do?
This topic has been closed for replies.
Correct answer Peru Bob

Try restarting the computer.

1 reply

Kanikas
Community Manager
KanikasCommunity Manager
Community Manager
November 24, 2021

Hi there, 

 

What error message do you get while trying to sign out from the app? 

You may try steps shared in this link for help: https://helpx.adobe.com/manage-account/kb/account-password-sign-help.html

 

 

Thanks 

Kanika 

H
hihilogicAuthor
Participant
November 24, 2021

Hello Kanika,

I don't get an error message at all, it just shows a gray button that I can't click

Peru Bob
Community Expert
Peru BobCommunity ExpertCorrect answer
Community Expert
November 24, 2021

Try restarting the computer.

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