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Creative Cloud not syncing - stating that file owner is over quota

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Any new files that get uploaded to our creative cloud do not successfuly get uploaded/sync. This is anything from PDF's to photoshop files. The error is stating that the file owner is over their quota and when I check the user storage allotments, no one is close to hitting their quota.

File sync

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rpanditaCorrect answer

Inspiring

Hi Chas

Apologies for the delayed response.

My educated guess says that the account through which this file/folder is synced may not be your Primary account.

Can you please DM me your call back number, and we can sync up to look into this.

Regards

Rohit

C

c171772993Author

Participating Frequently

This still has not been resolved, any help would be appreciated.

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kglad

Community Expert

@rpandita ...

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rpandita

Inspiring

Hi c171772993

Who owns the file MAMA - End of Arm tool catalog pdf file? Can you share the name of the user.

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C

c171772993Author

Participating Frequently

I do.

- Chas

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kglad

Community Expert

(and you can use the console to get help: open the support tab on your admin console > start chat or start case or request expert session. https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

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C

c171772993Author

Participating Frequently

Thank you for your quick reply. I've tried multiple chat sessions and they did not get anywhere. Additionally, I looked into the expert session as I believe that would be most beneficial. However, they only list the options below and I'm not sure how my issue fits within those options.

Setting up your team
Website and app creation
Video creation
Print and digital publishing
Photography

Best,

Chas

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kglad

Community Expert

@c171772993

understood. let's see if getting your post to the correct forum triggers some helpful suggestions.

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Neelamk

Legend

Hi There,

Thank you for reaching out to us. We are sorry for your difficulties as you are unable to sync some files. The files you are trying to sync are shared files and the error states that the owner of the file exceeded the storage quota. Could you please check with the file owner if the storage is full for him/her? You could advise deleting files in the Creative Cloud using the below article link:

https://helpx.adobe.com/creative-cloud/help/delete-files-permanently.html

They can check the storage details through the article link below:

https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html

You could also upgrade your storage quota, for more information, please refer to the below article link:

https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html#HowdoIupgrademyCreativeCloudstorage

I hope the information provided will be helpful for you. Please let me know how it goes. We are here to help you anytime. we hope to hear from you soon.

Regards,

Neelam

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C

c171772993Author

Participating Frequently

Please see the below screenshot, we are not near our storage quotas.

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Neelamk

Legend

Hi There,

Thank you for the information, could you please check the storage quota using the below link:

They can check the storage details through the article link below:

https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html

Please check according to the article and let me know the details. Also please share the Creative Cloud Desktop Version installed on your PC and check the store quota through assets.adobe.com to see if it is the same as the Creative Cloud Desktop Application. Please also let us know if you have Individual account or Enterprise account with Adobe.

We are here to help you. It's just we need a few more pieces of information to investigate and guide you through to resolve the query. we hope to hear from you soon with the details.

Regards,

Neelam

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