I noticed that the creative cloud clients with the ability to update apps have the first two upper options and messages avaiable, while the ones that can't update have the two lower ones.
Hi @cristiano_8203,
Thank you for your reply and for sharing the screenshot. Based on the screenshot, it appears that on the first machine, a self-service or managed package was created with the “Allow non-admins to update and install apps” option enabled and the “Disable auto-update for end users” option disabled, and then deployed on those machines. As a result, the auto-update feature is enabled, and apps are updating automatically.
However, on the other machine where auto-update is not occurring, it seems that the managed package was created with the “Disable auto-update for end users” option turned on, which prevents users from accessing the auto-update feature. For more details, please refer to this document: https://adobe.ly/48TlwQY
If you want apps to update automatically on those machines, please first review the self-service policies for the relevant product profile and ensure they are enabled. This feature is available only for enterprise contracts — refer to: https://adobe.ly/3WscL94
If these settings are unavailable, I recommend creating a new managed or self-service package in the Admin Console with “Allow non-admins to update and install apps” enabled and “Disable auto-update for end users” disabled, then deploying the new package to the affected machines.
Hope this helps. Please let us know if you need further assistance.
Regards,
AdChoices