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Mario27642966frsi
Participating Frequently
Feb 10, 2023 7:53 PM UTC
Answered

Creative Cloud ohne Produkt

Ich nutze "Arobat DC Pro für Teams" ; installiert habe ich Acrobat und Creative Cloud ; in der CC ist jedoch keine Applikation vorhanden, Acrobat ist darin nicht sichtbar, somit auch keine Update Funktion, in CC steht "kein Zugriff auf die Applikationsverwaltung"

Was ist hierbei das Problem, ich selbst bin Benutzer und Administrator in der Admin-Console.

 

Danke

 

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Ashish_Harrison
Ashish_HarrisonCorrect answer
Adobe Employee
Feb 10, 2023 8:43 PM UTC

Hi @Mario27642966frsi please follow these steps and this will fix the issue.

To enable the Apps Tab, please sign out from the Creative Cloud Desktop App & follow the troubleshooting steps mentioned below.

 

1.) Navigate to the following location.

Windows: C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs\

Mac OS: /Library/Application Support/Adobe/OOBE/Configs/

2.) Locate the serviceconfig.xml file & copy it to your desktop folder. Open the file in Notepad (Windows) or TextEdit (MacOS).

3.) In the serviceconfig.xml file, change the value of AppsPanel from false to true.

4.) Save & Close the serviceconfig.xml file.

5.) Relocate the same file to the original folder & overwrite the original file with the new file.

 

Thanks!

Regards,Ashish Harrison
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8 replies

Ashish_Harrison
Adobe Employee
Ashish_HarrisonCorrect answer
Adobe Employee
Feb 10, 2023 8:43 PM UTC

Hi @Mario27642966frsi please follow these steps and this will fix the issue.

To enable the Apps Tab, please sign out from the Creative Cloud Desktop App & follow the troubleshooting steps mentioned below.

 

1.) Navigate to the following location.

Windows: C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs\

Mac OS: /Library/Application Support/Adobe/OOBE/Configs/

2.) Locate the serviceconfig.xml file & copy it to your desktop folder. Open the file in Notepad (Windows) or TextEdit (MacOS).

3.) In the serviceconfig.xml file, change the value of AppsPanel from false to true.

4.) Save & Close the serviceconfig.xml file.

5.) Relocate the same file to the original folder & overwrite the original file with the new file.

 

Thanks!

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Regards,Ashish Harrison
Mario27642966frsiAuthor
Participating Frequently
Feb 11, 2023 9:23 AM UTC

Danke für die Antwort, nun ist Acrobat in CC sichtbar.

Weitere Frage:

laut https://helpx.adobe.com/de/acrobat/release-note/release-notes-acrobat-reader.html ist die Version 22.003.20310 bzw. 20314 aktuell

 

mein Acrobat zeigt die Version 2022.003.20282 und in der CC steht "aktuell"

Was ist das Problem das mein Acrobat nicht aktualisiert wird?

Danke

 

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kglad
Community Expert
kgladCommunity Expert
Community Expert
Feb 11, 2023 2:51 PM UTC

@Mario27642966frsi 

 

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, sign out and then back in to your cc desktop app.

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kglad
Community Expert
kgladCommunity Expert
Community Expert
Feb 10, 2023 8:16 PM UTC

open the support tab on your admin console > start chat or start case or request expert session.

 

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

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