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Creative Cloud One Computer Two Adobe Accounts

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This is a huge pain point for users that have two seperate accounts - one that could be for them as employees and the other account they use for freelancing. Why does the user have to sign out of the creative cloud, to go into one, then log off and then submit their other login to get into the second?

Why can't you fix this issue once and for all? I have read many posts that the limitation of the cloud is the issue? Is that really the users problem? I strongly suggest this is resolved and soon!

I suggest anyone with this problem share this or give it a thumbs up for Adobe notices (or not) that this is needed asap!

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SuJoshiCorrect answer

Community Manager

The enterprise license are managed by the organization which would be under the Business ID (meant for the organization only) and if the users are paying for any licenses separately then it will be added under Adobe ID (personal account).

The same process is applied on the storage as the organization is getting separate space for managing the storage of the users however if the users are paying separately for any licenses then the space will be covered under the Personal Account/Adobe ID.

So to access any licenses/storage, the users have to sign out and select the correct profile.

More details are available under this help document: https://helpx.adobe.com/enterprise/using/manage-adobe-profiles.html

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the9thlion

Participating Frequently

I would also like this feature as I am considering splitting an account up for separate uses but I'll pass for now until this gets fixed it seems.

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kglad

Community Expert

@the9thlion

are you the admin of a teams or enterprise subscription?

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the9thlion

Participating Frequently

Not currently, but I am slowly building a new company and will need a teams or enterprise account at some point, in addition to the photography plan I also subscribe to and plan on keeping. If I have to split it up, that's not a huge deal but would prefer not to.

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Michael286279125ryl

Participant

Same issue. I'm completely annoyed with Adobe and about to cancel one of my products - this nonstop switching to keep work and personal separate is nonsense.

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Anshul_Nautiyal

Legend

Hi @Michael286279125ryl,

Thank you for your feedback, and we apologize for the inconvenience. We understand it's frustrating to manage personal and business Adobe accounts on the same device.

Currently, Adobe apps support only one active Adobe ID per session due to licensing limitations. We’ve shared this feedback with the product team. In the meantime, here are a couple of workarounds:

Use separate user profiles on your device for each Adobe ID
Access one account via browser (e.g., Acrobat Web: https://adobe.ly/42HXYdj) and the other through the desktop app

Let us know if you need further assistance.

Regards,
^AN

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Lizbarrett58

Participant

You have AI, have very smart people as designers yet the user experience is utterly horrible if you have a personal and a business account - unbearable and frustrating

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PriscilaF

Participant

Oh that is so annoying... +3 years after this first post we still have this battle with Adobe... I have Acrobat Pro with work email and Photoshop with personal email. Soooo annoying to login/log out, specially because my Creative Cloud Desktop doens't seem to work well... it keeps telling me I don't have Acrobat Pro... but if I access it online it says I do have it.

It can't be that hard to create a tool to allow users to stiwch between accounts easier.

Com'on Adobe!

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kglad

Community Expert

@PriscilaF

for applicable apps, use https://helpx.adobe.com/ie/x-productkb/global/how-to-user-voice.html

for others, use https://www.adobe.com/products/wishform.html

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S

SuJoshi

Correct answer

Community Manager

The enterprise license are managed by the organization which would be under the Business ID (meant for the organization only) and if the users are paying for any licenses separately then it will be added under Adobe ID (personal account).

The same process is applied on the storage as the organization is getting separate space for managing the storage of the users however if the users are paying separately for any licenses then the space will be covered under the Personal Account/Adobe ID.

So to access any licenses/storage, the users have to sign out and select the correct profile.

More details are available under this help document: https://helpx.adobe.com/enterprise/using/manage-adobe-profiles.html

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default0t2u0vz6nd9d

Participant

The issue si having to sign in and sign out to use each account. Now I can see why its important, because lets say you are using Adobe Acrobat to send out documents for signature. You don't want to accidentally send it under the wrong account. But that could be fixed by having a pop up that said are you sure you want to send this document out under this account. Having under the profile icon the ability to have multiple accounts and switch to which ever one would be a nice feature. I have to track down my phone to put in my code from Adobe each time (which for security reasons I don't mind). I would just like to be able to switch between accounts when need to use which ever account for whatever reason.

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Saidts10769929

Participating Frequently

I have the same issue but worse: I don't have access to the corporate account password, so I can't do a fast switch! I had to create another user on my computer to use the other account.
It's so annoying!

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