Creative Cloud - only 4GB storage

Forum|Forum|3 years ago
October 1, 2022
2 replies
235 views

Hi, why do I have only 4GB cloud storage in Creative Cloud, while looking at Lightroom, my cloud storage is 100GB?

Cloud storage web assets

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Correct answer Abambo

Educational licence managed by your University: Contact the support team of the university. They manage the cloud space available.

Abambo

Community Expert

Are you certain that you are working under a Teams or Enterprise licence? The "100 Gb" space looks like a Creative Cloud all apps licence.

ABAMBO | Hard- and Software Engineer | Photographer

D

Dirk22961943hsydAuthor

Participant

Hi, it is an educational license

best regards

Abambo

Correct answer

Community Expert

Educational licence managed by your University: Contact the support team of the university. They manage the cloud space available.

ABAMBO | Hard- and Software Engineer | Photographer

Tarun Saini

Community Manager

Hi @Dirk22961943hsyd,

We're sorry to hear about your difficulties. Would you mind sharing your Adobe ID with me via private message? Also, please check & confirm the below locations if you don't have any files.

https://assets.adobe.com/cloud-documents (Creative Cloud)
https://lightroom.adobe.com/libraries (Lightroom)
https://acrobat.adobe.com/link/home/ (Document Cloud)

You may also check this article for more info & let us know if that helps: https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html

Regards,

Tarun

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